Faq's


What is the average delivery time?

We always deliver within 48 hours of order confirmation. However, it depends on your location. In case if the order is getting delayed, were always inform our customer about this.


What are the payment options?

You can simply pay online via Credit Card, Debit Card and Net Banking. If you want, you can pay cash on delivery.


What if I do not get what I order?

Our order delivery never mismatches at all. You can always check and confirm the order before accepting it. In case of any grievance, you can always contact at 9250111777 at the same time.


What if any product is rotten or out of date?

Our vendors are bound by the policy to procure fresh items. You will never get such chance. However, if you want to contact for such type of feedback, please call our customer care number.


Can I cancel my order?

We usually dispatch the order within 12 hours and you receive a message for that. It will not be possible to cancel the order after being dispatched. For details, please contact our customer care number.


What if I want to write to you?

You are always welcome for any kind of feedback, appreciation, complain etc. Kindly write us at contact@rationbag.in. You can also contact our customer care for verbal communication.


What if I want to receive the order at a different location?

Yes, it is possible. But extra delivery charges may or may not apply (depends on the new location). Please contact our customer care for this before order dispatch.


Do I get any extra perks for being a loyal customer?

Sure, why not. Our loyal customers get extra discounts and freebies. We would love that.


Do you deliver orders to any other person like neighbor, watchman or any other?

We always contact you after reaching your location. It will be delivered to another person only after your consent.


Till what time I can speak to you?

You can speak to us from 9 am to 9 pm any day of the week including Sunday.


Do I need to register on your website?

Yes, you can do it easily online by entering a username, mobile number, and location and email ID. You will get a username and password. All you need to use those credentials while making an online purchase. It's very simple.


How can I edit my details?

You can do it easily online after login on our website.


What if I forget my password?

Not an issue, you can create a new password by clicking on forget password?


Are there any registration charges?

No, not all. There are no registration charges. It's free of cost.


Can I create more than one registration?

You will be able to create only one account with one email ID.


Is it possible to order any item which has gone out of stock?

Sorry, it will not be possible to order an out of stock item. Generally, we do not get out of stock, there are numerous items displayed on the website that you can order.


How do I check the current status of my order?

You can check it by calling on our customer care team.


Is it safe to use my Debit/Credit card details at Rationbag.in?

Absolutely. It's safe to use your Debit/Credit cards at Rationbag.in. As per RBI rules, an additional authentication code is sent to your mobile number while using VISA or Master card which you need to enter online.